You Noticed What They Wanted Ignored
That doesn’t make you difficult. It makes the conversation uncomfortable. Somewhere along the way, many of us learned that asking uncomfortable questions makes us difficult. That’s a lie, it doesn’t….
Don’t Be The Ketchup Lady: How We Assign Meaning to Small Things
I recently worked with a client who has worked in hospitality for over 30 years. She’s seen it all—the good, the bad, and the shockingly entitled guests. As we chatted,…
The French Press Mindset
The other day I was talking with someone about my love for coffee and how a simple French Press yields an amazing cup of “sacred bean juice”. As we chatted,…